FAQ

Frequently Asked Questions and Answers

General Questions

If you have an idea contact us by our e-mail or phone. We’ll meet and talk it over. Just be sure to prepare as much info about your idea as possible, it will smoothen the meeting and benefit further cooperation.

Well, the most important thing to know is what do you want to accomplish. Why do I need this software? What for? What should it do? Having a clear vision in mind is crucial when ordering a software application. You don’t want to spend many months developing it with us without being sure what you need.We’ll also be glad to help you get started, building projects from scratch is nothing new for us.

To give you a precise answer we must prepare a project scope and create a budget. We shall tell you how much of that scope can be completed within the budget and we’ll be able to estimate how long will it take after at least a month of work. Don’t worry, if you’re not happy with our work after two weeks you can retract from the project with no penalties, this is our trial period and we believe that any reliable software house should give you one.

It depends on many things: project scope, time spent on the project and technological issues. We know it sounds vague but its simply honest. Remember that each software project is different, especially if you had a particularly original idea. We do not want to give you an unrealistic estimate, instead we want to provide you with the best quality possible within your budget.

We evaluate the result after every two weeks, we test our work (we conduct both development and acceptance tests), we present it to you, we apply your feedback so you know you get what you are paying for.

We thoroughly monitor our developers and control how much time they spend on each task down to the exact minute. 

Website Development

It really depends on what type of website you want. We’ll be able to discuss this on our discovery call before we start working together. Depending on which package we agree on we could need…

  • Images of you and your team
  • Images of your workplace
  • Content for the website e.g. text, PDFs etc
  • Staff Profiles
  • Any Videos you would like adding to the website
  • Login details to your existing website

We can! We provide on-going support for many of our clients.

You’re in luck. Before we build your new website, we’ll design a mockup of your homepage. We’ll design a layout in Photoshop first, that way you’ll get to see our initial designs within approximately ten days. This is your opportunity to give us feedback and if you really don’t like it, you don’t have to move forward. Best part is, this won’t cost you anything.

No. In the past we have found that projects can take a lot longer than expected to complete. We might be waiting for information from you and this can delay the process. Sometimes these delays can take months. This is why we always invoice 30 days after the original payment. At this point we’ll be well on our way with your new website and you’ll be able to see the progress.

Yes we can arrange a maintenance package to suit your needs. This can range from 1hr per month to 10 hours per month and we can discuss a package that’s right for you.

Yes. Hosting is like renting space on the internet. You’ll need to buy hosting otherwise people won’t be able to access your website.

App Development

Yes, most of the apps we make support both iOS and Android mobile platforms. It’s common for people to want their applications to work across web and mobile devices.

In some cases yes, in others, no.

Sometimes, by dedicating more developer resource to a project, it can be completed much faster. But in other situations, we may be restricted by the project, technology or security requirements.

If you have a date requirement, contact us as soon as possible so we can do our very best to meet it.

Yes, in fact, we highly recommend that you begin by launching the simplest possible version of your vision first and continue to adapt it over time. This staged approach is called launching a “minimum viable product” (MVP). 

The idea behind launching an MVP is that you’ve inevitably made assumptions, and you can’t test these assumptions until you release something to the world. By releasing a lean first version, you can test your assumptions and use this information to decide on the priorities of future requirements. It reduces engineering waste.

Yes, we will need your support with testing the project, please. 

We have processes for testing and quality assurance, but the way that we think and use your app, is different to how you will. You defined the project, and you know what you want better than anyone, so you’ll probably use and interact with what we’ve built in ways that we couldn’t have predicted. 

Even if everything works 100% perfectly when we hand it over to you, you will need to check that everything works as expected to sign-off on the work with confidence that we’ve delivered the project to meet your specification.

Testing and achieving sign-off will require some time investment at the end of a project, and potentially at intervals across the life of the project too – So make sure that you set aside some time in your diary for when it’s needed.

There are three stages in our mobile app development process: The first stage is of planning in which we, after understanding your business and your objectives behind developing a mobile app, will wireframe a solution. The second stage is the design and development stage wherein we will create designs, character models (2D or 3D), sound effects and will test and remove the bugs and errors in the app, if any.

The third and final stage marks the launch of the app followed by the marketing of the app.

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contact us at mendelgroup8@gmail.com